Refund policy

Return Period

Customers may return eligible fitness items within 8 days from the date of delivery or purchase.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• The item must be unused and in original condition.
• All original packaging, tags, manuals, and accessories must be included.
• The item must not show signs of wear, damage, or misuse.
• Proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items

The following items cannot be returned:

• Used fitness equipment
• Personal hygiene items such as yoga mats, resistance bands, or wearable fitness gear once opened
• Items purchased during clearance or final sale promotions
• Damaged items caused by improper use

Refund Process

• Once the returned item is received and inspected, customers will be notified of the approval or rejection of the refund.
• If approved, the refund will be processed to the original payment method within 5–10 business days.

Exchange Policy

Customers may request an exchange within 8 days for:

• Defective items
• Damaged products received during delivery
• Wrong item delivered

Return Shipping

• Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
• Shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact customer support within 48 hours of delivery with photos of the product.

Contact Information

For return requests or questions, please contact our customer support team at:

Email: 

Phone: (804-709-5269